Return & Refund Policy 
Last Updated: 01.02.2025
1. Introduction
At 365daysplanner.com, we are committed to ensuring a smooth and transparent experience for all our users, including venue owners, vendors, and clients. We understand that changes in plans, unforeseen circumstances, or service-related disputes may arise, and we strive to provide a fair and structured refund policy to address these situations. This Return & Refund Policy outlines the terms and conditions governing cancellations, refunds, and dispute resolution. By using our platform, you agree to the policies stated below.
2. General Refund Policy
Refund eligibility varies based on the type of service booked through our platform. Our policy distinguishes between venue bookings, vendor services, and platform service fees. Below are the details regarding how refunds are handled for each category?
3. Refund Policy for Clients
Clients who book venues or vendor services through 365daysplanner.com may be eligible for a refund under the following conditions:
3.1 Venue Bookings
•	Cancellation by Client:
o	Each venue has its own cancellation and refund policy, which clients should review before booking.
o	Some venues may offer full or partial refunds, while others may be non-refundable.
o	If a client cancels within the venue’s stated refund period, a refund will be issued based on the venue’s terms.
o	Late cancellations (outside the refund window) may not be eligible for refunds.
•	Cancellation by Venue Owner:
o	If a venue cancels a confirmed booking for any reason, the client will receive a full refund, including any service fees.
o	The venue owner may be penalized for last-minute cancellations to prevent disruptions for clients.
•	No-Show Policy:
o	If a client fails to show up for a booked venue without prior cancellation, no refund will be issued.
o	Exceptions may be considered for emergencies with proper documentation.
3.2 Vendor Services
•	Cancellation by Client:
o	Refunds depend on the vendor’s cancellation and refund policy.
o	Some vendors require non-refundable deposits or have tiered refund policies based on when the cancellation occurs.
o	If a client cancels within the vendor’s refund period, a refund may be issued minus any non-refundable fees.
•	Cancellation by Vendor:
o	If a vendor cancels a confirmed service, the client will receive a full refund.
o	Vendors who repeatedly cancel bookings may face penalties or suspension from the platform.
•	Service Discrepancies:
o	If a vendor fails to deliver services as agreed, clients may request a partial or full refund.
o	Clients must provide evidence (such as photographs or messages) to support their claims.
o	Refund eligibility will be determined after an investigation by 365daysplanner.com.
4. Refund Policy for Venue Owners & Vendors
Venue owners and vendors are responsible for honouring their stated refund policies. Below are the key refund-related terms applicable to service providers:
•	Client Cancellations:
o	If a client cancels a booking, the venue owner or vendor must process refunds according to their stated policy.
o	If no specific policy is listed, standard industry practices apply, with partial refunds based on the timing of cancellation.
•	Platform Fees:
o	Any service fees charged by 365daysplanner.com for using the platform are non-refundable.
o	This includes subscription fees for vendors, listing fees, and payment processing fees.
•	Fraudulent Bookings:
o	If a booking is determined to be fraudulent, 365daysplanner.com reserves the right to cancel the transaction.
o	Any associated refunds will be issued based on the circumstances of the fraudulent activity.
5. Refund Processing & Timelines
•	Refund requests are reviewed within 3-5 business days.
•	Approved refunds are processed within 7-14 business days.
•	Refunds are issued via the original payment method used at the time of booking.
•	Service fees charged by third-party payment processors may be non-refundable.
•	If a refund is delayed beyond the stated timeline, clients should contact 365daysplanner.com support for assistance.
6. Dispute Resolution
If a refund request is disputed, 365daysplanner.com will conduct a thorough investigation to ensure fairness for all parties involved.
•	Initiating a Dispute:
o	Clients must submit disputes within 7 days of the event date.
o	Supporting documentation (e.g., emails, receipts, photos, signed agreements) should be provided.
•	Resolution Process:
o	365daysplanner.com will review all submitted evidence and may contact both parties for additional information.
o	A final decision will be made within 10-15 business days.
•	Final Decision:
o	Refund approvals or denials will be based on the provided evidence and platform policies.
o	The decision of 365daysplanner.com will be final and binding.
7. Non-Refundable Services
Some services may be explicitly marked as non-refundable at the time of booking. These include:
•	Custom event planning services tailored specifically to the client’s needs.
•	Last-minute bookings (within 48 hours of the event date) where cancellation affects the vendor’s or venue’s ability to book another client.
•	Any service with a strict no-refund policy stated at the time of booking.
8. Refund Exclusions
Refunds will not be provided in the following situations:
•	Client dissatisfaction due to personal preferences (e.g., décor was not as imagined, music selection was not liked, etc.) unless there is a clear failure to deliver the agreed service.
•	Events disrupted due to force majeure, including but not limited to natural disasters, pandemics, government restrictions, and unforeseen emergencies.
•	Unapproved cancellations where a client cancels after the deadline specified in the refund policy.
9. Contact Us
If you need assistance regarding a refund or cancellation, you can reach out to us through the following channels:
Email: support@365daysplanner.com
Address: Ashwamegh Rise, Shankar Park Society, Nizampura, Vadodara – 390002.
Phone: +91 9429192365
Our support team is available 24/7 to help resolve refund and dispute-related issues.
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By using 365daysplanner.com, you acknowledge and agree to the terms outlined in this Return & Refund Policy. We recommend reviewing this policy periodically, as it may be updated to reflect changes in industry standards and business practices.
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